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About Us

We believe that life is better with pets.We understand the feeling you get when your dog greets you at the door or the warmth of your cat curled up on your lap. At PawsPlanet AU we know the unconditional love that pets bring to our everyday lives.

So, we’ve dedicated ourselves to serving pet passionate people and their pets. For us, it’s more about the joy of watching your fish, than it is cleaning the tank! We provide our customers with products; services and advice that they need to become great pet parents. It’s what has made PawsPlanet Australia’s leading online pet supply retailer.

Have something you'd like to ask or tell us? We'd love to hear from you. Our brilliant customer service team are free to contact us any time between 10am and 5.30pm AEST weekdays. 

Please follow the links below to track your order or request a return:

You can also fill out the CONTACT US form on the right of the page with any questions and we'll respond as soon as possible! If you have any enquiries - before or after your purchase - please do not hesitate to contact us. We are here to help!

Warehouse: please note that there is no pick-up/over the counter service at our warehouse addresses.

- 49 Wilson St, Katoomba NSW 2780
- 6 Racecourse Road, Caloundra, QLD 4551
- Northlink Industrial - Ocean Reef Rd, Wangara WA 6065

Office: 500 Alexander Avenue, Tacoma, WA 98421

Email: info (at) pawsplanetshop.com

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Our customers are leaving rave reviews across the web.