Shipping & Delivery Times
Please follow the links below to track your order or request a return:
You can also fill out the CONTACT US form on the right of the page with any questions and we'll respond as soon as possible! If you have any enquiries - before or after your purchase - please do not hesitate to contact us. We are here to help!
Shipping Charges to Australian Addresses
All orders are shipped using Australia Post. Free shipping applies to all orders shipped within Australia. We reserve the right to charge additional shipping fees for large and commercial orders. Express delivery will incur additional charges, depending on the total weight of the order.
Shipping Method
Australia Post eParcel is a door to door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name together with a contact name at the destination. All orders must be signed for on delivery. If no one is available at the address when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office.
Delivery
Shipping Timeframe
PawsPlanet Australia warehouse operates from one location: Airport West VIC 3042. Most orders are processed and dispatched within 3 business day of the order being placed. Items on backorder or out of stock may take longer to leave our warehouse. We will let you know via email if there's any shipping delays or products that are out of stock or changes to our stock levels at time of order.
Orders take 4-7 business days for delivery, however orders to remote areas may take longer.
For regular orders being shipped to addresses in Victoria, Tasmania, New South Wales and South Australia - delivery to metropolitan area addresses will be approximately 5-7 business days.
For Orders shipped to addresses in Queensland, Western Australia, Northern Territory will normally be sent from our warehouse in WA and delivery to metropolitan area addresses will be approximately 6-9 business days.
If there are multiple items on your order it may be shipped from one warehouse (as a complete order) or from our supplier location (to be received in multiple deliveries). You will be advised of the despatch location by email when your order is shipped.
International Shipping Cost
International shipping costs are based on the destination country and the total weight of your order. To estimate shipping costs to your destination add the desired products to the cart then use the "Estimate Shipping and Tax" feature.
Customs and Duties
Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. We cannot be held responsible for any additional charges on your international order, nor can we accept a return of the order in this case. Your parcel may be abandoned if you refuse to pay these charges. We will not be held responsible for any loss of funds as a result of this occurrence.
Please note: marking international orders as a gift in order to bypass or reduce any customs fees is not possible as this is an illegal practice and your local customs office will be able to help with further information about your country's regulations.
Click & Collect
Unfortunately we've had to temporarily suspend 'Click & Collect' as a shipping option while we navigate these incredibly uncertain times. If you've already placed your order; it will be at our warehouse available for you but we are not allowing any further 'Click & Collect' orders to be placed. Standard Shipping is still available so you can still get your goodies, but we're trying to maintain social distancing for the safety of our team and you.
Our opening hours are:
- Monday to Thursday 7.30am to 5.30pm
- Friday 7.30am to 4pm
- Saturday 9am to 3pm
