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Terms & Conditions

Terms and Conditions of Sale

By purchasing products from PawsPlanet (“PawsPlanet”, “we”, “us”, “our”) or by using our website, you (“Customer”, “you”, “your”) agree to the following Terms and Conditions (“Terms”). Please read them carefully before placing an order.

1. General

1.1 These Terms apply to all purchases made through the PawsPlanet online store.
1.2 By placing an order, you agree to be bound by these Terms, as well as our Privacy Policy and any additional policies published on our website.
1.3 We may update or amend these Terms from time to time. The version in effect at the time of your order will apply.

2. Products and Availability

2.1 We strive to ensure all product descriptions, images, and pricing are accurate. However, we do not guarantee that all information on our website is complete, current, or error-free.
2.2 Product availability may change without notice. If an item becomes unavailable after you place an order, we will notify you and issue a full refund for that item.
2.3 All prices are displayed in Australian Dollars (AUD) and are inclusive or exclusive of GST, as shown at checkout.

3. Orders and Payment

3.1 Your order is confirmed only after successful payment and acceptance by PawsPlanet.
3.2 We reserve the right to cancel or refuse any order, including due to pricing errors, suspected fraud, or stock shortages.
3.3 Full payment is required at the time of purchase. Accepted payment methods are listed on our website.
3.4 Title to the goods passes to you once full payment has been received.

4. Delivery

4.1 Orders are delivered to the address provided at checkout. Please ensure all delivery details are accurate—PawsPlanet is not responsible for delays or losses resulting from incorrect or incomplete addresses.
4.2 Delivery timeframes are estimates only and may vary depending on courier performance, destination, and external factors.
4.3 Risk in the goods transfers to you once the order has been dispatched from our warehouse or handed to the shipping carrier.

5. Returns, Refunds and Exchanges

5.1 We comply with the Australian Consumer Law (ACL). You may be entitled to a refund, repair, or replacement if a product is faulty, damaged, or not as described.
5.2 To lodge a return request, you must contact us within 7 days of receiving your order.
5.3 Items must be returned in their original condition and packaging unless the product is faulty.
5.4 Change-of-mind returns are accepted at our discretion and may incur restocking fees and return shipping charges.
5.5 Approved refunds will be processed using the original payment method within a reasonable timeframe.

6. Warranties and Product Liability

6.1 Products sold by PawsPlanet may be covered by manufacturer warranties where applicable.
6.2 To the fullest extent permitted by law, PawsPlanet provides no additional warranties regarding product performance, suitability, or quality beyond those required under the ACL.
6.3 Our liability for product-related claims is limited to repair, replacement, or refund of the purchase price, as permitted by law.

7. Customs, Duties and Taxes (International Orders)

7.1 International customers are responsible for any customs duties, import taxes, and clearance fees charged by their country.
7.2 PawsPlanet is not responsible for delays, fees, or seizures caused by customs authorities.
7.3 For international orders, the customer is the importer of record.

8. Limitation of Liability

To the maximum extent permitted by law:

  • PawsPlanet is not liable for indirect, incidental, or consequential losses, including loss of profit, data, or opportunity.
  • Our total liability for any claim related to your purchase will not exceed the amount paid for the goods in question.

9. Website Use

9.1 Website content is provided for general information only. We do not warrant its accuracy or completeness.
9.2 PawsPlanet is not responsible for losses arising from website errors, outages, or technical issues.

10. Governing Law

These Terms are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria.

You can also fill out the CONTACT US form on the right of the page with any questions and we'll respond as soon as possible! If you have any enquiries - before or after your purchase - please do not hesitate to contact us. We are here to help!

  • Office Address: 44-48 Cowper Street, Randwick NSW 2031 AUSTRALIA
  • Email: info@pawsplanetshop.com
  • Phone: +61476542888
  • Opening Hours:Mon - Fri / 10AM - 6PM